Important Information
Policies
To help make your stay at The Royal Sonesta Chicago River North in Chicago as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies structured to keep stays clear, organized, and predictable.
Policies at The Royal Sonesta Chicago River North are designed to maintain consistency across all services. From check-in procedures to room usage and amenities access, the guidelines support a smooth and reliable stay. The focus remains on clarity and ease of understanding.
- Check-In and Check-Out
Check-in typically begins in the afternoon, while check-out is scheduled for late morning.
- Identification Requirements
Guests must present a valid ID and credit card at check-in.
- Deposit Policy
A credit card authorization is usually required for incidental charges.
- Smoking Policy
The hotel operates as a non-smoking property indoors.
- Pet Policy
Pets are allowed under specific conditions, often with additional fees.
- Cancellation Policy
Cancellation terms depend on the booking type, with flexible and non-refundable options available.